Products purchased from a store
The seller named on your order is responsible for product quality, delivery, returns and refunds. Check that store’s published return window, eligibility, return address and shipping-cost rules before ordering. MyTradevia’s platform subscription policy does not replace a seller’s product return policy or rights available under applicable law.
Request a return
Open Account → Orders, select the order and submit a return request where available. Alternatively, use the store’s chat or published contact details. Include your order number, the affected items, the reason and relevant photos. Keep the product and packaging while the seller reviews your request. Do not ship a return until the seller confirms the return instructions.
Damaged, incorrect or missing items
Contact the seller promptly with the order number and evidence of the issue. The seller will review the order and explain the proposed replacement, return or refund process. If you cannot reach the seller, contact MyTradevia support with the order reference so the platform can investigate account activity.
MyTradevia subscription cancellation
Store owners can select Cancel renewal on the Subscription page. Unpaid renewal invoices are voided and no further renewal invoices are generated for that subscription. Remaining paid access continues until the displayed end date. Monthly payment reminders do not authorize automatic card charges.
Subscription refund requests
For a duplicate charge, an incorrect invoice or a service issue, contact platform support with your invoice number, transaction reference and explanation. Requests are reviewed against the payment record, service delivered and applicable law. Cancellation alone does not automatically refund a completed billing period. This policy does not limit mandatory consumer rights.
Refund processing
An approved refund is handled through the original payment provider or an agreed appropriate method. Processing depends on the provider and issuing bank; ask for a refund reference and expected timing when approval is confirmed. A return request or cancelled checkout is not proof that a refund has been processed. Never share a card PIN or one-time password to receive a refund.
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