Who handles your information
MyTradevia operates the platform. Independent sellers manage their own stores and use order information to fulfil purchases. Read the seller’s privacy policy as well as this policy when shopping. Contact the business identified below for questions about platform data; contact your seller for questions about their use of your order.
Information we process
We process account names, email addresses, phone numbers, store profiles, product information, orders, delivery addresses, messages, uploaded files and subscription billing records. Resellers may provide bank details for payout administration. Security and application logs may contain technical request information. Provide only information needed for the relevant transaction; never send card numbers, passwords or bank login credentials through chat.
How information is used
Information is used to authenticate accounts, operate storefronts, process orders, calculate commissions, administer subscriptions, deliver service messages, respond to support requests and investigate misuse. Sellers can access information needed to manage their store. Staff access depends on assigned permissions. Public store profiles, published products, approved reviews and opted-in directory listings are visible to visitors.
Payments and service providers
Card checkout is handled by PayHere. MyTradevia sends billing and order information required for checkout and receives payment status and transaction references. Card entry takes place on the payment provider’s checkout. Hosting, email and other configured service providers may process information to deliver the service. Sellers and their delivery providers receive the information required to fulfil orders. Information may also be disclosed when required by applicable law.
Cookies and sessions
Essential session cookies support login, cart activity and request security. Referral links may associate a purchase with a reseller or campaign. Blocking essential cookies can prevent checkout or sign-in from working. This policy does not authorize optional advertising trackers; any future optional tracking must be explained before use.
Retention and protection
Access controls and security measures help protect information, but no system can guarantee absolute security. Information is retained as needed to operate accounts, fulfil orders, resolve disputes and meet applicable record-keeping duties. Closing an account may not immediately remove invoices, transaction records or backup copies that must be retained.
Requests and corrections
You can update available profile fields through your account and request access, correction or deletion through platform support. We may ask for information to verify your identity. Some requests may be limited by legal retention duties or other people’s rights. Do not include sensitive payment credentials in your request.
Updates to this policy
Review this page periodically. Material changes should be communicated to affected users before they take effect where required. Seller-specific practices are described in each seller’s published policy.
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